Terms of Service

1. User Responsibilities

Agreement

This User Agreement (“Agreement”) governs your use of Delkin Tech’s logistics and concierge services (“Services”) via delkintech.com. By registering, you agree to comply with this Agreement, all applicable laws, and Delkin Tech’s policies.

Registration and Eligibility

You must be at least 18 years old and by using our Services, you represent that all information you provide is accurate, complete, and current. Basic information (name, email, phone) is required at signup and additional details may be requested later. The information we may ask for includes legal documentation such as a driver’s license, passport, and/or other forms of identification.

Account Security

You are responsible for safeguarding your password. Report unauthorized access immediately to [support@delkintech.com]. Delkin Tech is not liable for breaches caused by user negligence.

Ensure Legality 

You are solely responsible for ensuring that items you request to be shipped or purchased comply with all laws and regulations in both the country of origin (e.g., South Korea) and the destination country (e.g., Ghana).

Account Termination

Cancel your account at any time, provided no pending shipments, balances, or unresolved disputes exist. Delkin Tech reserves the right to suspend or terminate access to users who engages in the misuse of our services for unlawful, prohibited, or fraudulent activities.

Pay Duties and Taxes

You are responsible for all applicable import duties, taxes, VAT, and other government charges, unless otherwise stated in writing by Delkin Tech.

Timely Payments

Invoices must be paid in full before shipping unless otherwise agreed. Delkin Tech is not responsible for delays caused by late payment.

2. Shipping and Delivery Policy

Delkin Tech offers logistics services from South Korea to Ghana, and potentially to other destinations upon request. We partner with various global and local shipping providers.

Estimated delivery times are provided for convenience and are not guaranteed. Delkin Tech is not responsible for delays caused by customs, shipping providers, holidays, or force majeure events.

Our services include:

• Package forwarding and consolidation
• Custom purchasing (buying on your behalf)
• Export documentation assistance
• Shipping coordination
• Personal shopper and concierge support
• Other related logistics services

Services may vary depending on availability, location, and user requirements. We reserve the right to change our functions, processes, and fees as we see fit (we will notify you of any changes). The following is a general outline of Delkin Tech’s service offerings, our relative responsibilities, and your responsibilities related to using these services:

Package Receiving

You will need to submit an Incoming Order Form, including the domestic tracking number and details of your incoming package, before it arrives at our warehouse. If you do not know the domestic tracking number yet, our warehouse team will receive your package first and send you a thorough email with instructions on how you can provide the item details.

Upon receiving your package, we gather all the info necessary to accurately identify and ship your products. If needed, we will physically open and inspect the package. We can receive “oversized” packages, although certain fees may apply. An oversized package is defined as a parcel with any single dimension greater than 120 cm, and a total weight greater than or equal to 65 kg.

We do not take responsibility if the items received do not match what you ordered, but we are more than happy to help rectify the situation. Likewise, a package is not our responsibility until it is received by our warehouse staff. If it is lost in transit to our facility, there is nothing we can do. Please address any relevant issues with the retailer, sender, or carrier.

Packages we receive may be removed from the original parcel after inspection. If you would like to keep the original parcel, you must fill out an incoming package form.

• Submit an Incoming Order Form with domestic tracking numbers and item details.
• Free Package Photos: Request 3 free photos per package (additional photos: $1 each).
• Oversized Packages: Accepted (single dimension ≤150 cm, weight ≤80 kg). Fees apply.

Storage

We offer free storage for your packages for up to 45 days. After 45 days, a daily storage fee of US$1 per package will be applied. The maximum storage period is 75 days, after which Delkin reserves the right to dispose of your package(s).

The storage period for consolidated packages is cumulative. If any sub-packages within a consolidated shipment exceed the free storage period, storage fees will be charged for each sub-package accordingly. For example, if two packages are consolidated, the storage fees will reflect the total combined storage duration of both packages.

Please note that the disposal date will follow the disposal date of the consolidated package, regardless of the storage duration of the sub-packages. However, storage fees will continue to accumulate at a rate of $1 per sub-package per day until disposal.

Repackaging & Consolidation

If you request a repack, we will consolidate all of the selected packages’ contents into one box to save space as well as shipping costs. We typically remove all supplemental information – packing slips, extra packaging, etc. After a repackage or consolidation has been completed, any additional repack requests will be denied since packages will be forwarded to the loading area, and we are unable to work on additional requests. Please note that the consolidation and repackaging process takes 2~3 business days.

Shipping

In the event that a package cannot be delivered for any reason (such as incorrect address, failed delivery, customs clearance issues,etc.), it will be returned to the sender’s address or disposed of in accordance with the carrier’s policy. If we receive notification from the carrier, we will contact you. However, please be aware that we are not responsible for packages that are disposed of or returned if you do not take the necessary steps by the deadline specified by the local carrier or within a reasonable time frame.

Should a package be returned, the shipping fees will not be covered by us. You will be responsible for the following costs, over which Delkin Tech has no control:

• Return shipping fees
• Duties and taxes imposed by local customs and any applicable import taxes (if any)
• Re-shipping fees

Unsuitable Purchases/Prohibited Items:

By using our service, you agree to follow the guidelines regarding goods that are unacceptable for shipping. Goods may be classified as unshippable if they are hazardous, dangerous, prohibited, or restricted by organizations such as the International Air Transport Association (IATA) or the International Civil Aviation Organization (ICAO) or if they cannot be shipped safely or legally. If we receive items that cannot be shipped, we will contact you. We also reserve the right to refuse any item we deem unsuitable for shipping, even if it is legal.

For security reasons, Delkin Tech does NOT ship the following items:

Food items: Shipping to the USA is prohibited. These may be disposed of at local customs or returned without notice, with a disposal fee of US$100 charged to the customer. For other countries, we recommend the recipient check with local customs.

• Liquids: Shipping via UPS is not allowed.
• Art, antiques, precious stones, and precious metals
• Money, coins, debit/credit cards, SIM cards, securities, and important documents (e.g., passports).
• Perishable goods
• Fragile items
• Food products
• Plants
• Dangerous goods, such as chemicals, paint, batteries, perfume, etc.*

*Under certain conditions, some dangerous goods may be shipped in limited quantities.

Please note that prohibited items vary by country. For more details on these items, please refer to the list HERE.

If an “unsuitable purchase” passes through our receiving process, this does not guarantee it can be shipped. You will be given several options, such as disposing of the package or returning it to the store. Even if you’ve already paid for shipping, we may need to cancel the transaction. If a restricted item is shipped, the package may be disposed of or returned. If your goods are seized or confiscated, we are not obliged to offer a refund or compensation. Additional fees, such as return shipping or repacking/split fees, may apply if a reshipping arrangement is needed. We are not responsible for any delays or costs caused by restricted or prohibited items.

Address Corrections:

We can assist you to try changing your address, even after your package has been shipped by trying our best to contact the carrier (but a fee may apply). If the address change is rooted in an error by a Delkin Tech associate, we will cover any address change fee.

Shipping Cost Estimation

We offer a shipping rate estimator for your convenience. Entering your location will provide an estimated shipping cost. The results are only an estimate; we won’t know the true cost until the package is in our warehouse (actual weights/dimensions often differ from those given by retailers or incoming carriers). The shipping fees do not include customs duties, taxes, or other charges incurred by importing goods – these are levied by carriers and/or your country’s customs department.

The shipping cost is based on a comparison of actual weight and DIM/volumetric weight. DIM weight is a calculation carriers use to determine if they should charge for a package’s weight or its size. The greater number becomes the “billable weight.” To calculate DIM weight, use this formula: (LxWxH)/dimensional factor (provided by a carrier).

We reserve the right to update the shipping calculator as needed. This includes both updating costs and adding new features. As we build more features and services onto the website, we will add these onto the shipping calculator, allowing you to better estimate how much you will pay for all services, not just shipping.

‘We Buy and Ship’ Service

If you are unable to complete a transaction, we can purchase products for you. Please note that there are fees associated with this, including a transaction fee and an order handling fee. We do not purchase the products until after you pay. If after you paid, we find out while ordering that the cost of goods in the online store has changed, we will contact you and request to pay the difference. We ask for your understanding that all changes in the cost of goods depend entirely on Seller. To minimize the likelihood of such a situation, please pay for your orders as quickly as possible.

Any order cancellation request is accepted before your order is dispatched by Seller. Type of fee to be deducted:

Handling fee: $1

Transaction fee: 8% of the item price, including the domestic shipping fee.

Insurance & Claims – Damage, Loss, etc.:

Once a package is handed over to a carrier, risk of loss transfers to the user unless insured. Users may request shipping insurance at an additional cost. If not insured, compensation for loss or damage will be limited or unavailable. To file a claim for a lost or damaged package, notify us within 7 days of delivery (or expected delivery) with evidence (e.g., photos, invoice). Delkin Tech will assist in submitting claims to the relevant courier but does not guarantee reimbursement. Limits of Liability: Unless insured, Delkin Tech’s liability is limited to the declared value of the item or $100, whichever is lower.

If a package – or item – is lost or damaged within our facility, we will work with you to recover the full cost (and we assume full responsibility unless we can disprove fault). If an incoming shipment appears to be damaged, we will notify you right away. This is something you will have to work out with the carrier and/or sender, although we will help however we can. Please note that an outer case/box is simply for protecting goods; therefore, damages such as breakage, scratches, or discoloration on the case/box cannot be compensated.

Refunds and Cancellations

For Purchases Made on Your Behalf, Refunds are subject to the return and refund policy of the original store or vendor. Delkin Tech is not responsible for refund processing delays or denials. Shipping charges are non-refundable once a package is dispatched. If a product is still in our warehouse and was purchased through our WeBuy service, we will do our best to assist you with returning it to the retailer and so requests for service cancellation must be submitted promptly. If an order or shipment has already been processed, cancellation may not be possible.

After your order arrives at the Delkin Tech warehouse, you shall contact the support team (support@delkintech.com) within 48 business hours from the date your order has arrived at our warehouse and has been marked as “Confirmed”. If you fail to do so, it’s likely that it will be impossible for us to return your order.

Please note:

You may incur additional restocking fees, depending on the retailer’s policies.

If a return shipping label is not provided by the retailer, you will be responsible for any additional shipping costs.

Thus, a refund can be made after the below fees are deducted from the refund amount:

• Cancellation processing fee: $10
• Domestic shipping fee: At cost
• Handling fee: $1
• Transaction fee: 8% of the item price, including the domestic shipping fee

Once the merchandise has been shipped from our warehouse, you will need to independently complete the return process or ship the package back to us, and we will assist you as outlined above.

However, please note that Seller may refuse to cancel or accept returns under certain circumstances, including:

1. If the item is lost or damaged* due to your fault, except for cases where the packaging was opened to check the contents.

*a condition in which the item is so extensively damaged that it cannot perform its intended function(s)

2. If the value of the item has significantly decreased due to usage by you.
3. If the value of the item has significantly decreased over time to such an extent that it is difficult to re-sell.
4. If the packaging of a reproducible product is damaged.
5. If the provision of services or digital content has begun under Article 2, Subparagraph 5 of the “Framework Act on Cultural Industry Promotion,” unless the contract consists of divisible services or digital content, in which case uninitiated parts are excluded.
6. If you cancel the order for products produced individually according to your order or similar products, and such cancellation could cause irreversible serious damage to us. In such cases, we must notify you in advance that cancellation and return are not possible, obtain your written consent (including electronic documents), and specify the expected damages.

Product Photographs

Upon request, we can take pictures of your packages’ contents. If you’d like photos of something specific, please let us know. You can request 3 free photos per package (additional photos will apply at a rate of $2 per package)

Customer Service

Our customer support team can help with any problems you may have regarding your packages, items, shipments, etc. We will typically respond within a 48-hour window, unless your inquiry is submitted over the weekend or on Friday (due to time difference). We can be reached at support@delkintech.com.

Data and Privacy

We respect your privacy. Personal information is collected only for service delivery, payment, and communication. We do not sell or share your information with third parties except as needed to fulfill the Services or comply with legal obligations.

See our Privacy Policy for more details.

3. Legal Matters

By signing up for – and using – Delkin Tech, you acknowledge you will abide by the following guidelines as they relate to any legal or moral issues that may arise:

Legal Action

You agree to not take any legal action against us that relates to (or arises out of) our services without first: sending us – via registered mail or a national overnight courier service – a written description of the facts and laws relative to the issue; and attempting to work towards a resolution with us for no less than 40 days. Any disagreements shall be governed by the Republic of Korea.

Indemnification

You agree you are liable (and indemnify, defend, and hold harmless Delkin Tech – and its shareholders, officers, directors, agents, partners, employees, and independent contractors) for any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, interest, fines, penalties, expenses, attorney charges, court fees, and/or other costs arising from:

• any omission, neglect, inaccuracy, etc., on your part.
• our preparation, determination, or execution of documents, including airway bills or any other document necessary for transport, except for claims arising solely from the gross neglect or willful misconduct of Delkin Tech.
• you providing any false or inaccurate information or documentation.
• your failure to comply with the terms of any laws applicable to the exportation or importation of shipments.

Limitation of Liability

Delkin Tech is not liable for any lost profits or damages in connection to our services, affiliate companies/partners (including carriers), or this Agreement. If you do not purchase shipment insurance, under no circumstances are we or our vendors responsible for more than $100 worth of the shipment’s value. Additionally, we are not responsible for packages that are damaged in transit to your Korean address. We’ll let you know if damaged goods arrive here. Unless we purchased the product(s) via a Buy for Me order, you must contact the merchant directly.

All claims for damage or loss of goods that were handled in our facility (and serviced through our shipping methods) must be made within 3 days of the delivery date. After 3 days, we are absolved of any liability. We are not responsible for any penalties, losses, or damages incurred due to your goods (or related documents) being impounded by customs or other authorities.

Disclaimer of Warranties

We provide a web-based service on an “as is” and “as available” basis. We reserve the right to suspend our services at any time.

Trademarks

Delkin Tech, its logos, and its designs are trademarks with registrations granted or pending in several countries. Using our website does not grant you a license to use any of our trademarks. These may not be copied, downloaded, reproduced, used, modified, or distributed in any way without our written permission.

Appointment of Delkin Tech as Customer’s Agent

You appoint Delkin Tech as an agent – regarding the performance of customs clearance and preparation of shipping documents – with full power of attorney to the extent allowed by law. We may need to prepare (on your behalf) a Certificate of Origin for goods manufactured and originating within South Korea and/or a Shipper’s Export Declaration (SED). You are responsible for any fees associated with these forms.

Import/Export Compliance – Customs Declarations and Values

It is the customer’s responsibility to ensure that a product’s value is correct within our website. It is mutually agreed upon that you are able to alter a product’s customs value; this feature exists so you can accurately display the value (which is not necessarily the retail cost). We are responsible for complying with all applicable Korean export laws, rules, and regulations. As the owner of the shipped goods, you are responsible for following your country’s import laws. You agree to provide all information for any documentation needed to comply with any applicable import/export-related laws, rules, and/or regulations.

Verifying Your Identity

Upon request, we may need you to verify your information. This helps prevent fraud. To achieve this:

• we may need you to verify your identity and payment information.
• we reserve the right to refuse to place orders or to withhold shipments until everything has been verified.
• we do not accept checks or cash mailed to our facility.
• we may investigate your account activity, suspending or banning your usage if necessary.

Fraud

If you are suspected of fraud – either by us, or an outside party – we reserve the right to protect ourselves from knowingly aiding fraudulent activity. If this happens, we may: hold any items in our warehouse until you can prove you purchased them legally; temporarily or permanently suspend your account; or perform any other action we deem necessary, with or without your permission.

Miscellaneous

Viruses/Malware

We have precautions in place to ensure no virus, malware, Trojan, etc. will infect our website. However, if a situation like this occurs, we’ll promptly notify you via email and/or social media channels.

Forces Outside of Our Control

We are not responsible for any loss or damage due to circumstances beyond our control. These include but aren’t limited to: natural disasters (or “acts of God”) such as fires, hurricanes, floods, storms, fog; “Force Majeure” such as embargo, plane crashes, wars, civil commotions, riots; and electrical or magnetic damage to – or erasure of – electronic or photographic images, data, or recordings.

Retailers Who Don’t Ship to Freight Forwarders

Unfortunately, some retailers choose not to ship to freight forwarders. Although nothing about our operation is illegal, it is their right to refuse sending their products. If you’d like to purchase products from them, please contact us and we’ll try to help.

Reviews and Testimonials

If you’d like to provide an honest review of our services, feel free to do so. We may feature your review on our website or within promotional materials. We will never include your private information without your consent.

Modification of Services

We reserve the right to modify, terminate, or adjust these Terms and Conditions as we see fit. Should this occur, we will update our users.

Shipping Carrier Annual Price Increases and Fluctuations

It is customary in the shipping industry to increase prices annually. We reserve the right to pass these increases on to our customers as they are completely out of our control. Additionally, throughout the year there are fuel surcharge fluctuations that vary from month-to-month and will be passed on accordingly.

User Suggestions

If you have any thoughts, ideas, or suggestions regarding ways we can improve our service – and your experience – feel free to let us know. Ultimately, we’ll make changes that will benefit all or most of our users.