Privacy Policy
We understand that protecting your personal information is important. Our users are protected through the strict standards of our privacy and security policies. We have created this policy so that you (the user) can acknowledge that you are allowing Delkin Tech to collect, use, disclose, and manage your personal information. The following policy will highlight what information is gathered from our site and how that information is used.
Information We Collect
If you are browsing our site without logging in, you are not required to reveal your personal information (and we will not collect any information from you). However, in order to use our service, you are required to register and supply your personal information. All information you provide (we collect) includes:
Personal Information
The mandatory personal information that we collect includes your full name, email address, delivery address, and phone number. Filling in marketing information (age and gender) is optional, and you may choose not to provide it. You may also delete it at any point of time.
Your Password
We will never ask for your password and don’t have access to it. Likewise, in order to prevent other people from accessing your information, you should keep your password confidential and secure. You can change your password by accessing your account page, and we recommend that you change it periodically.
Your Email Address
We use your email address to communicate with you about your orders and shipments. This communication is essential for keeping you informed about the status of your deliveries.
Your social media accounts can act as another means of communication. If you’ve “liked” or “followed” us, and we can’t get a hold of you via email, we may reach out through other mediums.
Additionally, we offer the option to receive important news, updates, promotions, and more via our email newsletter. When creating a Delkin Tech account, you can choose to subscribe by checking a box during registration. You can unsubscribe from the newsletter at any time.
Cookies
Cookies are small bits of information stored on your own computer and are used to enhance your interactive experience. A “cookie” file is transferred to your computer’s hard drive, which can identify details of your IP address, operating system (e.g. Microsoft Windows, Mac O/S, Linux), browser (e.g., Internet Explorer, Safari, Firefox, plus the version of the browser), locale (to determine which country you are accessing the site from), and other user information (e.g., your username).
Cookies allow us to personalize and enhance your experience by retaining the state of your web session. We may use the information generated by cookies to:
- track traffic patterns to and from the site;
- ensure any advertising is being shown to the most appropriate person;
- enable you to enter the site and use certain services and to visit registered user only areas of the site.
By registering for – and using – our site, you consent to our use of cookies. You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. However, it may adversely impact your Delkin Tech experience. Some pages may not function properly if the cookies are turned off.
Your Information is Used to
We use your personal information to provide the best service possible. It helps us:
- fulfill your requests for all services, alerts, etc.;
- receive, store, handle, and ship your packages;
- complete customs clearance processing;
- communicate with you.
- offer services, promotions, etc.;
- manage your account and preferences (with your permission);
- analyze your relationship to our site, improving your experience;
- satisfy our legitimate business interests (including performing trend analysis and market studies);
- enforce our Terms and Conditions.
Our web servers may automatically log your computer’s system information and IP address.
Collection of Personal Information
Personal information is gathered through various methods including our site, correspondence, message boards, emails, entries for events, forms for delivery requests, as well as through phone, fax, and automated data collection tools.
Delkin Tech site utilizes third party tracking and analysis tools. Such tools are used to collect information, which permits evaluation of the use of the site, analysis of your behavior, and improvement of your experience with the site.
Retention of Information
We retain your information for necessary business operations and in compliance with legal requirements. This includes maintaining records of package deliveries, such as names and addresses, to verify proof of delivery and facilitate claims processing. Information is securely disposed of and deleted after the prescribed retention periods to ensure privacy.
Your Rights Regarding Your Information
You have the right to withdraw your consent at any time:
Personal information correction/update.
You have the right to update or correct your personal details at any time. This may be accomplished by going to “My Page” and selecting “Account” or/and “Shipping address”, where you can view and make changes to most of your personal information in real-time. For security purposes, certain personal information can only be changed by contacting our customer support team. We will respond to your request as promptly as possible within a reasonable timeframe.
Personal information removal/account deletion.
You have the right to remove personal information (or delete your account). If you choose to do this, please note that we may need to keep some personal data in order to process orders already en route and/or to comply with our service obligations.
Sharing Your Information
Personal information.
We won’t share your personal information with anyone except:
- Service providers, such as shipping processors or couriers, performing services on our behalf.
- Transportation safety, customs, and other regulatory agencies (if required).
- Business partners (whom we carefully select) to offer you products, services, and/or promotions, both online and offline.
- Any other third party needed to comply with legal requirements, prevent fraud, and protect your safety.
All parties with access to personal data are required to maintain the confidentiality of the information and are restricted from using the information for any purpose other than helping to provide Delkin Tech services to our customers.
We respect your privacy and limit the sharing of your personal information. Primarily, information is shared in anonymized form to protect your identity, except under specific conditions where personal data is necessary.
Non-personal information.
As non-personal information does not specifically identify you, we may disclose such information to our affiliates, suppliers, employees, agents, other businesses, and government entities as needed. This allows us to enhance our services and better understand user trends without compromising your privacy.
Disclosures Required by Law
In certain situations, we may be required to disclose your personal information to a court or government agency, or as may otherwise be required by both South Korean and international laws.
Anti-spam
We do not tolerate spam. While we provide you with an opportunity to sign up for our mailing list upon your account registration, we will not send emails if you choose to opt out. Likewise, we will not sell or give your email address to any other person, company, or unauthorized third party.
Securing Your Information and Belongings
Rest assured, we take the appropriate web-based, electrical, and physical steps to help secure your personal information from unauthorized access, alteration, and/or disclosure.
The information you provide is stored on secure database servers, and any page that displays your personal data is password-protected and encrypted. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, which can only be accessed by those authorized with special access rights to such systems, and are required to keep the information confidential. We are also Payment Card Industry Data Security Standard (PCI DSS) compliant, adding yet another layer of security management, prevention, and detection to the site.
For your safety and protection, your credit card information is not stored on our servers. Our payment gateway provider, PayPal, Wise, and others, keeps this information encrypted and secure on your behalf.
Additionally, our warehouse and office space is equipped with a security system and cameras to ensure your products remain safe.
Data Breach Notification.
In the event of a data breach that may risk the rights and freedoms of individuals, Delkin Tech commits to promptly addressing the situation. Our protocol is as follows.
Authority Notification:
We will notify the relevant supervisory authority as soon as possible, but not later than within 72 hours of discovering the breach, detailing:
- The nature and extent of the breach;
- Potential consequences;
- Measures taken or proposed to mitigate its effects.
Communication to Affected Individuals: If the breach is likely to result in a high risk to the rights and freedoms of individuals, we will inform those affected directly and without undue delay, offering information about:
- The breach’s nature;
- Steps they can take to protect themselves;
- Measures we have implemented or plan to address the breach and reduce any potential adverse effects.
Compliance with GDPR through Adequacy Decision
We are committed to complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union (EU). South Korea has been recognized by the European Commission as offering an adequate level of data protection. This recognition under the adequacy decisions allows for the transfer of personal data from the EU to South Korea without the need for additional data protection safeguards. This means that South Korea’s data protection laws ensure a level of data protection that is essentially equivalent to the standards set by the EU.
Safeguarding Your Data.
We ensure that all third-party service providers involved in the handling of personal data adhere to stringent security and privacy standards that are compatible with both South Korean and EU regulations. Regular audits are conducted to guarantee compliance and maintain the integrity and security of your personal data.
CalOPPA Compliance
In compliance with the California Online Privacy Protection Act, we ensure your privacy by not distributing your personal information without your consent. You have the right to update or correct your personal information at any time. To make changes to your account orshipping address, please log in, navigate to “My Page,” and select the appropriate settings to adjust your details in real time.
Your browser may include a “do not track” setting that allows you to automatically send a signal about your privacy preferences to sites that you visit. Delkin Tech is committed to protecting your privacy in accordance with this Privacy Policy, but we do notrespond to “do not track” signals. To make such a request, please contact us as described below.
COPPA Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). The Delkin Tech site, products, and services are all directed to people who are at least 18 years old or older. Thus, we do not collect any information from anyone under 18 years of age.
Third-party Sites Links
You may find links to third-party sites on our site that could be of interest to you. We strive to include links only to reputable organizations relevant to your interests. However, these sites are independent and not hosted or controlled by us, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites before engaging with them.
Assent and Changes to the Policy
Your continued use of this site signifies your acceptance of our Privacy Policy. We reserve the right to modify, add, or remove portions of this policy at any time and will notify you of significant changes via updates on this page. Please review our policy periodically for any changes.
Questions about the Policy
The responsible party within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is:
Delkin Tech
(22210) 3rd floor, 403 Hannaru-ro, Michuhol-gu, Incheon, South Korea.
Telephone: +82 10-7530-1990
E-mail: delkintech@delkintech.com
If you have any questions about our Privacy Policy, our information practices, or anything else outlined above, please contact us at support@delkintech.com.
